krikya account Privacy Policy

1. Introduction and Scope

krikya account is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to the krikya account website, mobile application, and all related services.

The purpose of this policy is to clearly inform you how your personal information is handled. By using krikya account, you are considered to have read and agreed to all terms of this policy. To learn about the general terms of use for our services, please read our Terms and Conditions, which detail all rules related to your account management and betting.

This policy is consistent with applicable data protection laws and regulations in Bangladesh. We are committed to protecting your privacy, and data collection is always kept to the minimum necessary.

2. Types of Information Collected

krikya account may collect various types of information, detailed below:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Mobile number and email address
• Current and permanent address

2.2 Financial Information

• Deposit and withdrawal transaction history
• bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing only)
• Payment method information

2.3 Account Information

• Username and encrypted password
• Betting history, game logs, and transaction records
• Bonus claims and wagering information
• VIP level and rewards information

2.4 Technical Information

• IP address and device type
• Browser type and operating system
• Site access time and session duration
• Referral source and navigation patterns

3. How Information is Collected

krikya account collects your information in the following ways:

3.1 Information Provided Directly

Information you provide directly during account registration, identity verification (KYC process), deposit and withdrawal requests, and when contacting our support team is collected.

3.2 Automatically Collected Information

Technical information is automatically collected through cookies, log files, and similar technologies while you use the platform. This information is used to ensure the security and performance of the platform.

3.3 Information Received from Third Parties

We may collect necessary information from identity verification services, payment processors, and fraud prevention systems. This information is used solely to verify account legitimacy and for security purposes.

4. Purpose of Using Information

krikya account uses your information for specific and legitimate purposes. Collected information is never used for unnecessary or unrelated purposes.

• Account Management: To ensure registration, login, and account security.
• Service Delivery: For processing gaming, betting, deposits, and withdrawals.
• Identity Verification: To complete the KYC process in compliance with legal requirements.
• Fraud Prevention: To detect suspicious activity and maintain the integrity of the platform.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Bonuses and VIP Program: To verify your eligibility and provide rewards.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve the quality of services.

We do not sell your information to third parties for marketing purposes. Internal promotional messages are sent only with your consent, and you can opt out at any time.

5. Data Storage and Security

krikya account uses industry-standard technical and procedural measures to protect your information.

5.1 Encryption and Security

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information exchanged between your browser and our servers secure. Passwords and sensitive financial data are always stored in encrypted form.

5.2 Retention Period

Your information is retained for as long as your account is active and for the legally required period thereafter. Financial transaction records are kept for specific periods as required by applicable law. Once no longer needed, information is securely deleted or anonymised.

5.3 Access Control

Access to your personal information is limited only to staff members who need it to perform their duties. All staff are bound by confidentiality agreements and participate in regular security training.

6. Sharing Information with Third Parties

krikya account does not generally share your personal information with third parties. However, limited information may be disclosed in the specific circumstances below:

6.1 Service Providers

Payment processing providers (bKash, Nagad, Rocket, Upay, etc.), identity verification services, and technology service providers receive only the limited information needed to perform their functions. These third parties are contractually bound to follow our guidelines and keep information secure.

6.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful demands from government authorities, or applicable legal obligations. Such disclosure always takes place within a legal framework.

6.3 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive the minimum session data necessary to operate games. Your identity or financial information is not shared with them.

6.4 Sale or Merger

Information may be transferred in the event of a business merger or acquisition, but the new owner will be bound by the same obligation to uphold the terms of this policy.

7. Cookies and Tracking Technologies

The krikya account website uses cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are essential for the basic functions of the platform — such as maintaining login sessions, security verification, and payment processing. They cannot be disabled, as the platform will not function properly without them.

7.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and recognised devices. They improve your experience on the platform.

7.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are most used. This information is reviewed in aggregated and anonymous form. You can limit these cookies by changing your browser settings.

8. User Rights

krikya account recognises and respects the following rights regarding your information:

• Right to Access: You can request to see what information we hold about you.
• Right to Correction: If there is any error in your information, you can request a correction.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (for information not subject to legal retention obligations).
• Right to Restrict Processing: You can request that certain types of data use be restricted.
• Right to Withdraw Consent: You can withdraw consent given for promotional communications at any time.
• Right to Complain: If you believe we are not handling your information correctly, you can file a complaint with our support team.

To exercise these rights, contact us through our support channels. We generally respond within 30 business days. To learn about your rights regarding responsible and safe gaming, read our Responsible Gaming page.

9. Protection of Minors

krikya account strictly follows a 21+ age policy. We do not knowingly collect any information from anyone under the age of 21.

An age verification process is completed at the time of account registration. If a user is confirmed to be under 21, their account will be closed immediately and the collected information will be deleted after the legally required period.

If a parent or guardian suspects that their minor child is using this platform, please notify our support team immediately.

10. Policy Changes

krikya account reserves the right to modify or update this privacy policy as needed. For significant changes, you will be notified via your registered email or through a notice on the platform.

Continued use of the platform after a policy change means you have agreed to the terms of the revised policy. We therefore recommend reviewing this page regularly. To learn about the general rules of our site, visit our About Us page.

11. Contact

For any questions, requests, or complaints regarding the privacy policy, please contact us:

• Live Chat: 24/7 instant support, available in Bengali and English
• Email: [email protected]

We generally reply to emails within 24 hours on business days. For urgent matters, contacting us via live chat will get you the fastest response. For common questions, check our FAQ section, where you will find answers on account, payment, and gaming topics.